We're here to help — rides, orders, accounts & more.
How do I book a ride?
Open the 3UMUMI app, enter your destination, and tap "Book Ride". A nearby driver will be assigned within seconds.
How do I cancel a ride?
You can cancel a ride before the driver arrives by tapping the ride card and selecting "Cancel".
I can't log in to my account.
Make sure your email and password are correct. If you've forgotten your password, tap "Forgot Password" on the login screen. For further help, email us at support@3umumi.com.
How do I order from a restaurant or shop?
Go to the Shop tab, browse merchants near you, and add items to your cart.
Where can I see my past orders?
Tap the Orders tab in the app to view your full order history.
How do I delete my account?
Visit 3umumi.com/delete-account or email us and we will process your request within 30 days.
You can also submit a support ticket directly inside the 3UMUMI app:
For questions about payments, wallet top-ups, refunds, or transaction disputes, please contact us at support@3umumi.com with your transaction reference number.
Read our Privacy Policy to learn how we handle your data.
To request account or data deletion, visit Delete Account.